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Frequently Asked Questions

How do I install the iMedic™ App?

The iMedic™ App can be easily downloaded for FREE from Google Play store or App Store.

What are the features of iMedic?

Our features allow you to store your personal EMR (Electronic Medical Record) on iMedic cloud, connect to a doctor for online or offline consultation via in-app purchase, measure your personal health via Internet of Medical Things (IoMT) and integrate the data with iMedic, communicate with doctors via in-app chat function as well as reminder for you to take medicine.

Can I transfer my ownership of iMedic to others?

We do not encourage transfer or sharing of your iMedic ownership because the account consists of your personal data and EMR on the cloud.

Are in-app purchases in iMedic required?

Most of the features in iMedic are free-of-charge, however if you wish to connect to a doctor for online or offline consultation you will then need to purchase their service within the app.

Is my personal data safe on the platform?

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients’ data and medical records are compliant with the Personal Data Protection Act (PDPA) and The Health Insurance Portability and Accountability Act of 1996 (HIPAA). These records are only accessible to healthcare providers directly involved in the patient’s care, and to support internal processes.

Can I store the data without RYC?

You can store your data on iMedic cloud without RYC but it’s subject to 32GB storage, if you wish to store more than the capacity mentioned we advise you to use RYC. Besides, if you are using IoMT that integrates with iMedic, your measured data can be stored on iMedic cloud without RYC.

What kind of medical records and information can be stored in iMedic™ app?

Any medical reports of the patients, eg. Blood/Urine test, CT Scan, ECG, MRI reports and etc. can be uploaded easily.  Doctor’s findings, notes or any information can also be input manually or uploaded.

How do I connect to my doctor?

Once you get your account access to iMedic, you may look for a doctor by filling in your preferred doctor’s name, location, hospital or by specialty such as Internal Medicine. Then you may select the doctor and book appointment with your selected doctor.

Who are the healthcare providers on iMedic?

All medical doctors on iMedic platform are fully registered with the country’s medical council and possess a valid Annual Practising Certificate (APC). They also undergo a stringent screening and vetting process before they are accepted to join iMedic.

How do I share my medical record to my doctor or any insurance agent?

Once you are connected with the doctor, they will be able to access your EMR on iMedic platform via iMedic app or web interface for doctors. In order for an insurance agent to view your EMR, they need permission from you or your doctor.

Can I export my daily healthcare record?

Yes, you can export your daily health record to RYC.

Is iMedic compatible with any brand of medical devices?

Currently, iMedic is only able to integrate with certain IoMT (Internet of Medical Things). You may refer to the list of devices here.

Can I use my existing wearable medical device?
How do I transfer my EMR from RYC to iMedic?

You may go to the “Me” tab at the bottom right corner of the app then select “RYC”. The app will then search for RYC and begin to transfer the data.

How do I access my EMR on iMedic?

You may open the iMedic app and press on the “EMR” icon on the app main screen.

Does iMedic support multiple languages?

Currently the languages that iMedic support are English, Simplified Chinese, Traditional Chinese, Russian and Arabic.

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